The rule
If you don't get your item, or it doesn't arrive in working condition, you get a full refund.
When you get a refund
| Situation | What happens |
|---|---|
| You cancel before we buy | Free. Full refund. |
| We can't buy it | If the item is out of stock, the seller cancels, or the price changes, you get a full refund within 3 working days. If you prefer, we can offer an alternative instead. |
| Your parcel doesn't arrive | If your parcel hasn't arrived within 10 days after the agreed delivery date, for any reason, you get a full refund. That includes the seller not shipping or the parcel being lost in transit. |
| Wrong, damaged or not working on arrival | Full refund. Tell us within 48 hours of delivery, with photos and an unboxing video. |
| Customs charges more than expected | We pay the difference. The price you agreed is the price you pay. Nothing extra is collected at your door. |
| Customs seizes the item | Full refund if the seizure is due to our mistake in checking the item. No refund if the item was described wrongly to us, for example a battery, liquid or brand name that wasn't mentioned. |
| You change your mind after we've bought it | No refund. Each order is a one-off international purchase that can't be sent back to China at a sensible cost. |
| It worked on arrival but develops a fault later | We help you claim under the seller's or manufacturer's warranty. We don't offer our own warranty. |
What "agreed delivery date" means
When you accept our price, we give you an expected delivery date on WhatsApp. That message is the agreed date. If your parcel hasn't reached you 10 days after that date, message us and we start your refund.
How to report a problem with your item
- Record a video while you open the parcel, starting with the sealed package.
- Message us on WhatsApp within 48 hours of delivery with the video and clear photos of the problem.
- We confirm and pay your refund.
How and when refunds are paid
Refunds go back by the same method you paid with: bank transfer, Raast, JazzCash or Easypaisa. We pay within 7 working days of approving the refund.
Single items only
This policy covers single-item orders. We don't handle bulk, wholesale or resale stock.
Questions about a refund?
Message us on WhatsApp with your order details and we'll reply within hours.
WhatsApp us